We take the greatest of care with our Customer Service as well as the greatest pride in our products. Occassionally, things don't quite go to plan, but we do our best to right any wrongs.
With this in mind, we supplied a lovely lady in Australia with our "
Lost Garden" WallScene wallpaper this week. During the course of correspondance, we berated the lack of Customer Service available these days and were then mortified that her delivery didn't quite go as planned. After failing to be delivered on time, or to the desired address, and a lot of to-ing and fro-ing later, it arrived this morning. Here is her letter to us:
..."Thankfully there was a knock at the door early this morning and I did a little jump for joy as the paper had arrived. It is just beautiful! Colours can look different given monotor setup etc but it is as I had hoped for and suits perfectly. My husband and I were very impressed with not only the quality of your product but the care with which it had been wrapped for shipping. We are extremely grateful for the care taken to ensure we received our order in the best possible condition.
Please continue to do what you are doing... it is fabulous. We will certainly be recommending your company at every opportunity. Positive word of mouth is the best form of advertising.
Again many, many thanks for your wonderful service and attitude.
Should we be fortunate to have baby number 2, we know where to come."
Thank you Leanne - you make it all worthwhile!
